Privacy Policy

Last Updated: July 1, 2026

At Electroplating Tank System, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase industrial electroplating equipment, plating tanks, DC rectifiers, and related metal finishing products from us.

1. Information We Collect

We collect information necessary to process your orders, provide customer support, and improve our services. The types of information we may collect include:

• Contact Information: Your name, business name, email address, phone number, and shipping/billing address.
• Order Information: Product selections, quantities, pricing, shipping preferences, and transaction details.
• Technical Specifications: Custom equipment requirements such as tank dimensions, rectifier amperage, material preferences, and production volume details you provide via our specification consultation form.
• Payment Information: Payment method details processed securely through our payment gateway. We do not store full credit card numbers on our servers.
• Website Usage Data: IP address, browser type, pages visited, and referral URLs collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your equipment orders, including freight shipping and delivery coordination.
• Communicating with you about order status, shipping updates, and delivery scheduling for large or custom items.
• Providing technical support and engineering consultation for custom plating system specifications.
• Sending important account or policy notifications.
• Improving our website, product offerings, and customer service experience.
• Complying with legal obligations and protecting against fraudulent activity.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember cart contents, and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality, including the shopping cart and checkout process.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

• Shipping and Freight Carriers: UPS, FedEx, and LTL freight companies to deliver your equipment.
• Payment Processors: Secure payment gateways to process transactions.
• Website Hosting Providers: To host and maintain our online storefront.

We may also disclose information when required by law, court order, or to protect our legal rights.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted between your browser and our servers. Payment information is processed through PCI-compliant payment gateways. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide support, and comply with legal and accounting requirements. Order records are typically retained for a minimum of seven years for tax and warranty purposes.

7. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our website and products are intended for industrial and commercial customers. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a minor, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.